**BREAKTHROUGH PROTOCOL™
CLIENT SERVICE AGREEMENT**
This Agreement outlines the expectations, responsibilities, and terms for participating in the Breakthrough Protocol™ (8-Week Transformation Program) with Cass Henry. By enrolling and submitting payment, you agree to the following:
1. Nature of the Work
The Breakthrough Protocol™ is a personal development experience incorporating techniques such as subconscious re-patterning, emotional clearing, guided inner work, coaching, hypnosis, and mindset transformation.
This program is not therapy, not counseling, not medical treatment, and not a substitute for professional psychological or medical care.
Cass Henry is a Certified Master NLP Practitioner, not a licensed therapist, psychologist, or medical professional.
All tools used are for personal development and empowerment purposes only.
2. Client Responsibility & Participation
Transformation requires active participation. As a client, you agree to:
-
Attend all scheduled sessions on time
-
Participate fully, honestly, and openly
-
Complete all assigned tasking between sessions
-
Take full responsibility for your own results
-
Communicate if something feels unclear or uncomfortable
-
Seek medical or mental health support where appropriate
You understand that results depend on your willingness to do the work, reflect, and take action.
3. No Guarantees
While the Breakthrough Protocol™ has created profound results for many, individual results vary.
Cass cannot and does not guarantee specific outcomes, emotional responses, or measurable external results such as income or relationship changes.
You understand that your results depend on your participation, mindset, and follow-through.
4. Payment Terms
You agree to the payment plan or full payment at checkout.
-
All sales are final. No refunds.
-
If you have a payment plan, you are responsible for completing all payments regardless of participation, scheduling, or personal circumstances.
-
Missed or failed payments must be resolved within 48 hours.
If a custom or flexible plan is agreed upon, those terms apply and must be honored.
5. Scheduling & Rescheduling
Sessions are held weekly unless otherwise agreed.
-
You may reschedule a session with 24 hours’ notice.
-
Missed or no-show sessions are considered forfeited and will not be rescheduled.
-
Sessions must be used within the agreed timeframe unless discussed otherwise.
6. Confidentiality
All information shared during sessions will remain confidential except:
-
Where disclosure is required by law
-
If there is risk of harm to yourself or another person
-
If you voluntarily request a release of information
Screen recordings, session recordings, or written transcripts will not be shared by Cass without your consent.
7. Emotional Safety & Scope of Practice
During the Breakthrough Protocol™, you may experience emotional shifts, memories, or insights. This is a normal part of transformation.
Cass will always hold a supportive, non-judgmental, and grounded space, but:
-
You are responsible for your emotional and mental well-being
-
You agree to seek appropriate care if deeper psychological conditions arise
-
Cass does not diagnose, treat, or manage mental health or medical conditions
8. Intellectual Property
All content, processes, materials, worksheets, recordings, and session tools are the proprietary property of Cass Henry.
You may use them for your personal growth but may not copy, share, teach, or reproduce the materials.
9. Liability Waiver
By participating in the Breakthrough Protocol™, you agree that:
-
You are voluntarily engaging in personal development work
-
You release Cass Henry from any liability related to emotional, mental, or physical responses that arise during or after the program
-
You understand that this work supports personal empowerment and is not clinical treatment
10. Your Commitment to Transformation
You agree to focus on:
These are the three requisites of change and the foundation of the Breakthrough Protocol™.
11. Agreement
By enrolling in the Breakthrough Protocol™, submitting payment, or attending your first session, you acknowledge that:
✔️ You have read and understood this agreement
✔️ You agree to all terms
✔️ You take full responsibility for your participation and results
✔️ You understand there are no refunds